Terms and conditions

Last updated: November 2026

1. Mandatory documentation

At the time of vehicle pickup, the driver must present the following documents:

• Reservation invoice (confirmation).
• Proof of rental conditions (terms and conditions).
• Passport or national identification document.
• Valid and current driver's license.
• Physical credit or debit card (enabled for payments in foreign currency) in the name of the driver. These cards may be from the Visa, Mastercard, Diners or Discover networks. A hold of $200 to $500 USD will be applied to this card, depending on the vehicle chosen, as a security guarantee. Virtual or digital cards are not accepted.

2. Driver

• The minimum age to rent a car is 21 years.
• A young driver supplement of $12.99 USD per day applies to drivers under 25 years old.
• To pick up the car, the following documents are required: valid driver's license, credit or debit card in the name of the main driver, and passport or identification card.

3. Vehicle insurance

CDW or collision insurance: it is required by law and purchased from the rental company when you pick up the vehicle. Mandatory basic insurance includes third-party liability and damages (TPL varies by vehicle and season, starting from $24.99 USD per day).

4. Toll device

All our vehicles are equipped with the E-PASS device built into the windshield, and it is mandatory to purchase one of the toll plans offered by the rental company. If the customer removes the SunPass sticker from the vehicle, an additional fine of $500 USD will be applied. The prepaid toll system costs $19.99, which already includes the activation fee of $14.99 per day. Secondary tolls or visitor passes are not accepted.

5. Fees

The corresponding fees include: one-way fee, RSV, after-hours fee, processing and facility, license recovery, RDF, surcharge, No-Show and sales tax. These must be paid at the time of vehicle pickup (they vary by vehicle and season).

6. Additional information

1. There is no refund for early return. All amounts paid are non-refundable. No exceptions.
2. If the renter does not show up within 1 hour after the scheduled pickup time, the rental company has the right to declare the reservation a NO-SHOW and not provide a vehicle if the renter arrives later. If the rental company still had the vehicle available after marking the reservation as a NO-SHOW, a restocking fee of up to $65.00 plus taxes will apply.
3. The vehicle must be returned on the date and time indicated in the rental contract. There is a 2-hour grace period for returning the vehicle without charges. Otherwise, a late return fee of up to $160.00 plus taxes may apply.
4. Customers may modify their reservation with at least 48 hours' notice before the pickup time.
5. Cancellations, no-shows or failure to qualify for the rental at the counter will be subject to a one-day rental charge or an administrative fee of $150.00, whichever is greater. All cancellations and modifications must be made through the original booking source. All prepaid reservations are non-refundable. In case of cancellation or a change in your itinerary, you have up to 18 months to use the prepaid amount. All amounts paid are non-refundable; there are no exemptions.

• A specific vehicle model is not guaranteed; only similar vehicles are guaranteed at the time of pickup.
• Vehicles may only circulate within the territory of the state where they were picked up. In case of violation of cross-border and territorial restrictions, all insurance coverage becomes invalid and additional charges may apply.
• There is a 1-hour grace period between the reserved pickup time and the actual pickup time. After this period, the reservation is considered "not picked up" and a no-show fee may apply. The grace period does not apply outside the station's opening hours. In case of delay, we advise you to contact the rental office directly.
• For returns, providers usually offer a 29-minute grace period between the agreed return time and the actual return time at the office. After this period, an additional day's rental charge may apply.
• The service is based on rental days, so if a rescheduling is needed, it must be equal to or greater than the originally purchased rental days; the reservation will not be split based on the amount paid.
• Customer service hours: 6:00 to 21:00. Rentals after 21:00 and before 6:00 incur an additional out-of-hours service fee of $50 USD. The rental company has full discretion regarding out-of-hours service, based on staff availability and other factors.
• Any change to a confirmation must be requested by email.

7. Rental policies

Residents

Rentals are not made to residents of the United States, nor to residents of the state of Florida.

Reservations

Customers must be over 21 years old and under 75 years old to rent a vehicle. Customers aged 21 to 24 are charged an additional $12.99 per day. If the client is delayed, they must give notice of their late arrival to avoid a cancellation. Debit cards are not accepted. Some rates do not include the following: processing and facilities, license recovery, RDF, surcharge and sales tax (these amounts range from $12.99 daily and up, depending on vehicle model and season).

Insurance

Insurance is mandatory for all our vehicle categories. The following types of insurance are not included in the reservation: Supplemental Liability Insurance (SLI), Collision Damage Waiver (CDW) and Third Party Liability (TPL).

Basic protection: if your car is stolen, you could lose your entire deposit, but as long as you have basic protection, you don't need to pay the deductible if your car is stolen.

MANDATORY Collision Damage Waiver: covers damage to the body of your rental vehicle, as well as any losses the rental company experiences due to the need to repair your vehicle. (DEDUCTIBLE APPLIES).

Customer responsibilities

Customers are responsible for: parking and traffic fines, car keys, flat tires (provided the event occurs during the customer's rental period) and upholstery.

Mileage and territory

Miles are unlimited within the state of Florida. Under no circumstances may the vehicle leave the state of Florida, as this violates our policies and the client will be 100% responsible for tolls and all damages that may be caused to the vehicle.

Cancellation policy

Reservations are held for one hour from the pickup time. Customers who are delayed must contact Florida Renta Rápida to change the pickup time and avoid a cancellation for not showing up on time. If the customer does not show up, no refund will be made. Payments made are non-refundable. If the customer needs to reschedule or has any issue with the reservation, they have up to 12 months to use it.

Florida tolls (SunPass)

The toll system is mandatory in the state of Florida, and there are two ways to get it: by activation and usage, for $14.99 per day plus usage, or unlimited, for $19.99 per day.

8. Rental FAQ

Can I use my international driver's license?

Valid driver's licenses issued in your state or country, as well as international licenses, are accepted.

Do I need insurance?

Yes. Insurance is required by state law and is purchased from us when you pick up the vehicle. CDW coverage excludes window glass repairs and towing.

Exclusions: if you drive under the influence of alcohol or drugs, use the rental vehicle in any other negligent or reckless manner, or fail to comply with the conditions of the Rental Agreement, all insurance coverages, waivers and applicable provisions will be void, and you will be fully responsible for all damage to the vehicle, as well as loss of use and any other related costs. Only authorized drivers registered on the Rental Agreement may drive the rental vehicle. Damage caused by unauthorized drivers is not covered.

What are the age requirements and the rules for local renters?

You must be at least 21 years of age. Renters with a Florida driver's license receive 100 free miles per day; each additional mile costs $0.99. Luxury and premium vehicles and vans are NOT available to local renters. Travel outside of Florida is prohibited. Deposit for local renters: a MAJOR CREDIT CARD will be charged for the total estimated amount plus the deposit. Copies of any document will not be accepted.

Do you pick up and drop off customers?

Yes, we have a service to pick up and drop off customers. Do you deliver and pick up the vehicle? Yes, we offer these services.

Do you pick up at airports?

Yes, we pick up at the airport and deliver to the airport.

Do you deliver to hotels?

Yes, we deliver to hotels, but the customer must be present to sign the rental agreement and additional charges apply.

What payment methods do you accept?

You can pay with a credit or debit card, depending on the vehicle and the season.

Can I use someone else's credit card to rent a vehicle?

Yes, but the cardholder must present proper identification to sign the rental agreement.

Do I need a deposit?

Yes, a deposit is required for security purposes. The deposit amount will be returned to you.

How much is the deposit?

Deposits are based on vehicle type, generally $200 to $500 depending on the vehicle chosen. Only credit card deposits are accepted.

What kind of cars do you have?

We have economy cars, compact cars, midsize cars, full-size cars, convertibles, vans, SUVs, minivans, maxi vans and some exotic cars.

Do you have automatic or manual transmission cars?

We have automatic and manual transmission cars. Be sure to request a manual transmission in advance, since most of our cars are automatic.

Do your cars have air conditioning?

Yes, all our cars have air conditioning.

Do you offer accessories with your rentals?

We have accessories that can be rented with the vehicles. All of them have mandatory additional charges, which the customer will pay at the time of picking up the vehicle. The accessories include baby seats, SIM cards, GPS, etc.

Are there additional charges?

Prices do not include insurance options, tolls or fees: processing and facilities, license recovery and RDF.

Is there an additional charge for fuel?

The vehicle must be returned with the same fuel level it was delivered with; otherwise, you will have to pay for the fuel used.

Is there an additional charge for young drivers?

Yes, it only applies to customers who are between 21 and 24 years old.

Can I drive out of state?

Vehicles must stay within the state of Florida. Please contact us about the additional fee to take vehicles out of state.

9. Contact

Sales: +1 (786) 984-2167 · Administration: +1 (786) 961-1784 · servicios.administrativos@agencysafetravel.com

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